1. Order Confirmation

After you place an order on our website, you will receive an Order Confirmation email with details of your purchase, including:

– Order number
– Product details
– Shipping address
– Estimated delivery date

Please verify all information in the confirmation email. If you need to make any changes, contact our customer service team within 24 hours to ensure timely adjustments.

 

2. Order Processing

Once confirmed, orders typically take **1–3 business days** to process. During this time, we verify your order and communicate with our trusted suppliers to begin preparing your items for shipment. Please note that processing times may vary depending on product availability and order volume.

 

3. Shipping Methods and Carriers

We partner with reliable carriers such as **UPS, FedEx, and DHL** to ensure your products reach you in excellent condition. We offer the following shipping options:

– Standard Shipping: 5–7 business day
– Expedited Shipping: 3–5 business days
– Express Shipping: 1–3 business days

*Please note that shipping times may vary based on your location and the destination address.

 

4. Tracking Your Order

Once your order is shipped, you will receive a Shipping Confirmation email containing a tracking number and a link to track your package in real time. This link will direct you to the carrier’s website, where you can monitor the progress of your delivery. Tracking updates may take up to 24 hours to appear after your order has shipped.

 

5. Shipping Fees and Taxes

Shipping fees are calculated at checkout based on your selected shipping option and delivery address. Please note that international shipments may be subject to additional taxes or import duties as per the regulations of your destination country. These fees are the responsibility of the customer and may be requested by the carrier at the time of delivery.

 

6. Shipping Insurance and Damage Claims

We offer optional Shipping Insurance at checkout to protect your order from loss or damage during transit. If you notice any damage upon receipt, please contact us within 48 hours with photos of the item and packaging, and we will assist with a replacement or refund in accordance with the carrier’s damage policy.

 

7. Delayed or Lost Packages

If your package has not arrived within the estimated timeframe, please reach out to us at info@garrisonfort.com. We will work directly with the carrier to resolve any delays or locate your shipment and keep you updated throughout the process.

 

8. Questions or Concerns?

We are here to help! If you have any questions or concerns about your order or shipping, please feel free to contact us at:

 

GarrisonFort Services
Email: info@garrisonfort.com
Phone: +2348078472727
Address: 14/16 Odufunwa Road, Lagos, Nigeria

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Thank you again for choosing GarrisonFort Services! We look forward to providing you with quality products and a smooth, seamless shipping experience.