Refund and Returns Policy
October, 2024
At GarrisonFort Services, we strive to provide high-quality products and services to ensure your security needs are met. This Refund and Returns Policy outlines the terms under which refunds, returns, and exchanges may be issued for products and services purchased from us. By engaging with our offerings, you agree to the practices outlined in this policy.
1. Refund Policy
1.1 Products
– Eligibility for Refund: Refunds are only available for products that are returned unused, in their original packaging, and with proof of purchase within 30 days from the date of purchase.
– Non-Refundable Items: Customized products, installed CCTV systems, or items damaged due to misuse or neglect are non-refundable.
– Process: To initiate a refund, please contact our customer support team at in**@ga**********.com within the return window. Refunds are processed back to the original payment method within 7–14 business days after we receive and inspect the returned item.
1.2 Services
– Installation Services: Installation fees are non-refundable once the service has been completed. If you encounter issues with the installation, please reach out to our support team, and we will work with you to resolve any service-related problems.
– Maintenance Services: For service packages with a subscription or recurring billing, you may cancel at any time to avoid future charges. No partial refunds are issued for unused portions of prepaid service periods.
2. Returns and Exchanges
2.1 Return Eligibility
Returns are only accepted for items purchased directly from GarrisonFort Services. Returned items must be in original condition, including all packaging, accessories, and documentation, and returned within 30 days of purchase.
2.2 Exchange Policy
Defective or damaged items may be exchanged within 30 days of purchase. Please contact our customer service team to initiate an exchange, and we will cover shipping costs for the replacement item if the original item was defective or damaged upon receipt.
3. Warranty Policy
3.1 Product Warranty
Our products come with a limited warranty covering manufacturing defects. If your product is defective and within the warranty period, we will repair, replace, or offer a partial refund at our discretion.
3.2 Exclusions
The warranty does not cover issues resulting from unauthorized modifications, misuse, physical damage, or natural wear and tear.
4. Return and Refund Process
1. Contact Us: Reach out to our customer support team via email or phone at in**@ga**********.com“>in**@ga**********.com to initiate a return or refund request.
2. Receive Authorization: We will provide instructions and a Return Merchandise Authorization (RMA) number if your request is eligible.
3. Return the Product: Ship the item back to us with the RMA number included on the package. Return shipping fees are generally the responsibility of the customer unless the item is defective.
4. Inspection and Processing: Once we receive the product, our team will inspect it. Refunds or exchanges are typically processed within 7–14 business days.
5. Changes to This Policy
We may update our Refund and Returns Policy periodically to reflect changes in our practices or legal requirements. Any updates will be posted on our website, and the revised date will be noted at the top of this policy.
6. Contact Us
If you have any questions or need further assistance regarding our Refund and Returns Policy, please contact us:
GarrisonFort Services
Email: in**@ga**********.com
Phone: +2348078472727
Address: 14/16 Odufunwa Road, Lagos, Nigeria
—
Thank you for choosing GarrisonFort Services. We are committed to providing a positive experience and stand behind the quality of our products and services.